How to Forward Missed Calls from Ooma Business to LeadTruffle for 24/7 AI Lead Qualification
Step-by-step guide to route missed Ooma Business calls to LeadTruffle's AI for instant lead qualification - no technical skills required.
Never Miss a Lead Again: Ooma Business + LeadTruffle AI Setup
Picture this: It's 8 PM, and a homeowner with a burst pipe calls your plumbing business through your Ooma number. Your team's gone home. That lead goes to voicemail - until now. Here's how to turn missed Ooma Business calls into qualified leads 24/7.
Why This Matters for Home Service Businesses
- 42% of customers choose the first business that answers (Forbes)
- AI qualification increases lead-to-job conversion by 33%
- Handle emergencies after hours without hiring night staff
Step 1: Set Up Call Forwarding in Ooma Business
- Log into your Ooma Office Manager at office.ooma.com
- Go to Numbers & Devices → Phone Numbers
- Click Edit next to your business number
- Under Forwarding, select Forward calls when unanswered
- Enter LeadTruffle's dedicated forwarding number (found at app.leadtruffle.com/missed-calls)
- Set forwarding to activate after 15 seconds (matches typical voicemail wait time)
Step 2: Configure LeadTruffle's Missed Call AI
- In LeadTruffle, go to Missed Calls settings
- Record your voicemail greeting (Example: "Thanks for calling [Your Business]. We’re currently helping other customers. Please leave your name, number, and emergency details after the beep.")
- Test AI responses using the Mock Conversation tool
- Enable automatic CRM updates via Zapier integration
Real-World Example: Emergency HVAC Repairs
- Homeowner calls ABC Heating via Ooma at 9 PM
- Call forwards to LeadTruffle after 15 seconds
- LeadTruffle plays your custom voicemail greeting
- AI texts homeowner:
"Hi [Name], this is ABC Heating. Sorry we missed your call! You mentioned [AC not cooling]. Could you text us:
- Your home address
- Preferred appointment time
- Photos of your HVAC unit?Reply YES to continue. Standard msg rates apply."
- Qualified lead appears in your CRM before your morning coffee
Why This Works for Busy Contractors
- No new phone numbers - Uses your existing Ooma line
- Compliance handled automatically (TCPA opt-in language included)
- Two-way texting via LeadTruffle's conversation hub
Ready to stop losing after-hours calls? Start your 14-day free trial - takes 8 minutes to set up. Your competitors' closed doors just became your 24/7 lead machine.